Citizens Advice services in East Sussex have compiled a report on the experiences of our clients claiming Personal Independence Payments (PIP) and Employment Support Allowance (ESA). The title of the report It’s Just Not Fair summarises our clients experience.
Their stories show a system that is simply not fit for purpose - medical assessment processes that can humiliate and prejudge, delays of over a year in resolving claims and processes that seem almost designed to make applicants give up. In short when a claim for PIP or ESA goes wrong, the time it takes to resolve it and the impact on clients, who by virtue of their health or disability are in need of additional support, are more significant than for any other benefit.
Our report generated lots of coverage in the local media: