Work with Wealden Citizens Advice

We have the following vacancies.

Quality Assurance Assessor & Case Checker

We have an exciting opportunity for a fully remote, experienced quality assurance assessor including case checking. You will provide effective case checking processes to QAA (Quality Advice Assessment) green standard across the general advice service and ensure that the information provided to support our clients is consistent, accurate, efficient and effective. You will support our existing case checkers in promoting high-quality advice (QAA) practice across our 3 offices in Crowborough, Hailsham and Uckfield. You will have advice giving experience, supervising or case checking and be competent in the advice areas being checked. You will follow the quality of advice (QAA) guidelines set out by National Citizens Advice you will provide ongoing, high-quality checking, and feedback service on advice cases to our volunteers and paid workers.

The quality of advice assessment (QAA) process forms the core of quality assurance at a whole service level to ensure the competence and development of individual advisers. You will provide ongoing case checking and feedback to staff and volunteers on the advice given, identifying any remedial actions and report these using casebook tasks. You will use a case checking matrix to identify any training and development needs.

Location:              
Working from home

Contract               
Permanent

Salary:                     
£17,603 for 21 hours (FTE £31,015)

Hours:                      
Part-time: 3 days per week

For more details and an application pack, please email da@wealdencitizensadvice.org.uk

Generalist Adviser – Uckfield Foodbank

We are looking to recruit a dedicated and enthusiastic individual to provide advice and support to clients of Uckfield Foodbank within the Foodbank premises. We are looking for an experienced Generalist Adviser who can provide full advice to Uckfield foodbank clients.

Location:              
Uckfield Foodbank for 2 hours on Tuesday & Friday and at our Uckfield office. This post is advertised as in-person however hybrid or remote working will be considered in addition to the in-person hours at the Uckfield Foodbank.

Contract               
Part-time, fixed term contract until October 2027.

Salary:                     
£16,499.58 for 21 hours (FTE £29,071)

Hours:                      
Part-time: 3 days per week

For more details and an application pack, please email da@wealdencitizensadvice.org.uk

Housing & Welfare Benefits Adviser

We are looking for a Generalist Adviser to provide advice and practical support to Wealden residents on housing, welfare benefits as well as crisis prevention and income maximisation. You will ideally have Citizens Advice experience or experience in these areas.

Many of our clients face multiple challenges, including benefit delays, rent arrears, and complex housing needs, all exacerbated by the ongoing cost-of-living pressures. With the increasing responsibilities on landlords for timely repairs and maintenance, this adviser role will be a key resource for Wealden residents, helping to resolve housing issues before they escalate into crises.

Location:                   
Crowborough, Hailsham & Uckfield

Contract:                   
Part-time, fixed term contract until end May 2027

Salary scale:             
£ 31,015 FTE, which equates to £ 17,602.99 pro rata based on a 37-hr week

Hours:                       
Part Time 21 hours / week

For more details and an application pack, please email da@wealdencitizensadvice.org.uk